You are entitled to cancel your order if you so wish provided that you exercise your right within 14 days of receiving your order. Once an order has been cancelled we require goods to be returned to us within 7 working days.
We will refund all goods returned to us at the Kannwin (with the exception of goods as detailed in point 5 below). Please contact us for a returns authorization number (RAN) prior to returning any goods. Goods returned must be
Should the goods arrive (at your specified delivery address) damaged we must be informed promptly by e-mail or telephone call, within 24 hours of delivery. We must be contacted first and informed that goods may need to be returned due to damage when delivered. (see note 4 below).
If goods need to be returned due to being faulty or damaged we must be contacted first so that we can advise on the best way for return. Upon receipt of the item(s), we will examine the goods and if found to be faulty, we will refund the initial amount paid (including any delivery charge incurred) plus we will also refund the cost of return postage - to a maximum amount of £9.99. The refund will be made to the credit or debit card number used to make the original purchase (within 7 working days). Please note: this refers to returns of the type noted in points 3 and 4 only. If the goods are not found to be faulty / damaged then the refund will be processed as per Point 2 above.
For hygiene reasons we cannot accept the return of mattresses, mattress toppers, duvets, pillows once they have been removed from their packaging unless they are faulty. For the latter see point 4 above.
Whatever the reason for making a return to us we can advise you of the best method if you contact us via our contact us form
These terms and conditions do not affect your statutory rights under UK law.